Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: 28th August 2026
At The Paw Label, each personalised pet ID tag is individually engraved and prepared for your order. Please allow time for both order processing and delivery when placing your order.
ORDER PROCESSING
As our pet ID tags are personalised and engraved to order, please allow approximately 2-4 business days for your order to be engraved, assembled and prepared for dispatch.
Processing times are separate from shipping times.
During launches, sales, public holidays or periods of high order volume, processing may take slightly longer. If we experience a significant delay affecting your order, we will make reasonable efforts to let you know.
SHIPPING WITHIN AUSTRALIA
We ship Australia-wide.
Available shipping options and applicable charges will be displayed at checkout before you complete your purchase.
Estimated delivery times shown on our website or at checkout begin after your order has been processed and dispatched.
Delivery timeframes are estimates and may occasionally be affected by carrier delays, public holidays, severe weather or other circumstances outside our reasonable control.
FREE SHIPPING
Where we offer free shipping, any applicable minimum order value or other conditions will be displayed on our website or at checkout.
Promotional free-shipping offers may be subject to additional terms or eligibility requirements.
ORDER TRACKING
Where tracking is included with your selected shipping service, tracking information will be provided once your order has been dispatched.
Please allow some time for tracking information to become active after your parcel has been lodged with the carrier.
INTERNATIONAL SHIPPING
We may ship to selected international destinations.
Available international shipping options, rates and estimated delivery timeframes will be displayed at checkout where international shipping is available.
International delivery times are estimates and may be affected by customs processing, local postal services and other circumstances outside our reasonable control.
CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, these charges are not included in the product or shipping price and are the responsibility of the recipient.
We recommend checking your country’s applicable import requirements before ordering.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your shipping details before completing your purchase.
If you notice an error in your shipping address after placing your order, contact us as soon as possible at hello@thepawlabel.com
We will make reasonable efforts to update the address if your order has not yet been dispatched. However, we cannot guarantee that an address can be changed once an order has been processed or handed to the shipping carrier.
Additional shipping costs may apply where an order needs to be resent because an incorrect or incomplete address was supplied by the customer.
DELAYED OR MISSING ORDERS
If your order has not arrived within the expected delivery timeframe, please first check your tracking information, where available.
If you believe your parcel may be significantly delayed or lost, please contact us at hello@thepawlabel.com with your order number so we can assist you and, where appropriate, investigate the delivery with the shipping carrier.
DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as reasonably possible and provide:
- Your order number
- A description of the issue
- Clear photographs of the product and, where relevant, the packaging
We will assess the issue and provide an appropriate remedy where required.
Nothing in this Shipping & Delivery Policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.
DELIVERY ESTIMATES
Any delivery dates or timeframes provided by The Paw Label are estimates unless expressly stated otherwise.
We will make reasonable efforts to ensure orders are prepared and dispatched within the stated processing timeframe.
Nothing in this policy excludes or limits any rights you may have under applicable Australian law.
CONTACT US
If you have any questions regarding shipping or the delivery of your order, please contact:
The Paw Label
Email: hello@thepawlabel.com